Activities 2: Observation of public access venues (PAV mapping: uses/users/activities/characteristics)
A. Observation Guidelines
The areas of observation are organized in three themes referring to characteristics, users, and uses/activities.
In each of the three sections below we offer some sample questions that we derived from other materials. Feel free to add/subtract/adjust as necessary.
Most importantly, be aware of activities/characteristics/users/uses that are not included in these guidelines. Often, the most interesting observations do not fit any pre-defined set of questions.
B. General
For each visit, please note:
Name of researcher/s: Md Mosharrof Hossain, Md Khairuzzaman (Guest Researcher from D.Net), Ms Afrina Tanzin
Date/Time: 10am-01pm, 21-06-08
Type of venue:
Internet Café
Telecentre Ö
Library
Other, Explain:
Location (address): Ghat Tathya Kendro, Domdoma, Panch Matha, Panch Bibi, Joypurhut
Contact information of manager (email/phone) if possible: Md Anamul Haque, 01812001456, anam2008@gmail.com
Take lots of pictures – Inside, Outside, Surrounding area.
C. Characteristics
1. Where is the site located with relation to the community it serves?
i. centrally located Ö
ii. within easy reach
iii. somewhat hard to reach
iv. far away
2. What are the hours of operation?
The hours of operation are 9am- 9pm
I. Weekdays Ö
II. Weekends Ö
3. What is the external appearance of the building?
What is the building made of? How big is it? Is the appearance welcoming? Is there an access road that is usable? Is the building well lit?
The building is made of Bricks. It is big about 400 sft. The appearance is welcoming. Yes, there is an access road that is usable. Yes, the building is well lit.
4. Are there other public access venues close by?
If so, describe them (refer to cost, services, frequency of use, nature of clientele)
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Name
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Services
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Equipments
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Charges
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Frequency
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Clients
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Others
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Telecentres
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01. GP Community Information Centre
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Email
Chat
Internet browsing
Word processing, Spreadsheets, PowerPoint
Webcam, Collect Agricultural information, download ring tone, job information, Printing, Scanning, CD write, Result, Online Registration, DV Form Fill up, online banking, on line bill payment,
Other: mobile and computer accessories sell, computer servicing, recharge, GP phone, training on computer.
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No of PC: 2
Internet Connections: 2 (EDGE)
Head Phone: 2
Webcam: 2
Printer: 1
DVD/ CD Writer: 1
Digital Camera: 1
Scanner: 1
UPS: 2
Generator: 1
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The bill of internet browsing is 20tk/hours and minimum 10tk/30 minutes.
Every email bill is 10tk and with photo is 20tk and video footage 5tk more.
The printing charge is 5tk/page; Scanning charge is 5tk/page.
The charge of Lager print and compose is 10tk/page.
The charge of DV Form fill up is 50tk and MPO Sheet fill up 15tk
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60person/day
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Students
Journalists
Teacher
Job Seekers
Bankers
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Tin Matha, Panchbibi bazaar, Joypurhut,
Contact: 01720715851
Email: cic00458@grameenphone.com
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Libraries
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02. Uchai Public Library
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Reading, collect information, Learn handicraft, technical training.
Computer training
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Books
News paper
No of Pc: 6
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Member fee 30tk/year for reading at library, Student fee 110/year for training.
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30parson/day
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Students, Teachers,
Retired persons.
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The library is now off until joining a librarian.
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03. BRAC Uchai Adibasi Gonokendro Pathagar
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Reading, Playing indoor games (Ceram, Ludu, Daba, Bagaduli, Plastic Building Set), printing, learning and practicing computer, other training on Poultry for young people for seven days in a year, Job advertisement from news paper. Learning songs, listening stories for children (Every Wednesday at 11.30), Art competition for children (Every Sunday at 11.30am)
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Books (1389)
Daily News paper (2)
No of pc: 1
Printer:1
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Fee for Donor 1000 tk/whole life, Fee for Ajibon Scheme 500/whole life, fee for Adult people 42tk/year, for college student 22tk/year, school students (Class6-10 )15tk/year, House wife 22tk/year.
Students can take text books class by 20tk for 1year.
Printing charge 10tk/page.
Fee of one month Computer training course for students is 100 taka.
Fee of Three months Computer training course for adult is 800 tk.
For practicing computer the charge for student is 8tk/week and for adults 30tk/ week.
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80person/day
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Students, Adults (male/female)
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Contact: Most. Shefali Bagum, Librarian, BRAC Uchai Adibasi Gonokendro Pathagar
Phone: 01915395404, 01724445046 (On request-Mr Tofajjal Hossain)
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5. How would you describe the facility interior?
One or many rooms? How much of the space is devoted to computers? Are there meeting rooms? Kids rooms? Bathroom? Coffee?
3 rooms, 1 is specialized for photo and another is for computer training. The space is
3.5ft/pc devoted to computers.
Meeting room is used as alternate to PC room.
Kids rooms X
Bathroom Ö
Coffee X
6. What is the state of space and furnishings?
New
Average Ö
Old/heavily used
7. Computer equipment available at venue: (please include number available with each item)
i. Computers: 4
ii. Mobile phone set
iii. Web cams:
iv. CD/DVD drives: Writer 1
v. Other: 2 Printer- 1for photo and another for page printing, 1 scanner, tv card, IPS
8. Other equipment: (Alllll)
i. Television:
ii. Generator/Solar
iii. DVD/VCR:
iv. Other: Digital camera
9. What is the general state of the computers (e.g. old, new, % in working order, out of order, etc.)
Computers are 75%in working order.
10. What operating system/s are on the computers?
Windows XP is used in PC.
11. How fast is the Internet?
Slow? Very fast? Do people seem happy or frustrated by the connection?
The speed of Internet is 56kbps like gprs.
12. Types of internet connection? (dial up, EDGE, GPRS, PSTN, CDMA etc.)
Type of Internet connection is dial up.
13. According to the manager/staff, what is the state of the Internet?
Always on
Frequently disconnects Ö
ISP problems
14. According to the manager/staff, what problems do they have with computers?
Viruses? Need to frequently re-install the Operating System?
They have virus protection in computer and need to reinstall rarely.
15. What is the average distance between computers?
Almost shoulder to shoulder
About 0.5 meters
More than 0.5 meters
No, there is no divider.
17. On a scale of 1-3, how much privacy do individual customers have?
1 2 Ö 3 (no privacy, neutral, completely private)
D. Users and staff
18. Number of people at this venue during visit
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Number of people at computers
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Number of people not at computers
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Number of people who are:
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Males
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Females
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Males
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Females
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Small children (0-5):
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School Age (6-16)
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Young Adults (17 to 25):
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Adult (26 to 40):
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Middle Age (41-54)
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Senior (> 55):
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19. According to the manager/staff, how many people use this venue in an average month?
550 persons use this venue in an average month.
20. Who are the users?
By age: students (60%), adults (20%), seniors (20%)
By gender: All- Male (9%), Female (1%)
By ethnicity: None
Other
21. How would you describe the management/staff of the venue?
i. Are managers/staff knowledgeable, friendly, and enthusiastic?
Managers/staff are not bad.
ii. Do managers/staff help and support the users? What is their level of expertise? Is it technical, informational, or other?
Yes, Managers/staff help and support the users. It is Technical.
iii. What is the gender of the staff?
There are 1 manager and two staff. The gender of the staff is male.
iv. Do managers/staff create programs for their communities? How do they do it?
Managers/staff create a few programs for their communities.
v. Do they promote their center in the community? If so, please describe (posters placed outside the center, advertise with local newspaper, others?)
Yes, they promote their center in the community. They arrange yard meeting time-to-time, posturing, miking, drama show, and their signboard.
vi. What challenges do managers/staff encounter in doing their job?
E. Services and Uses
22. How popular are the following computer applications? (High, Medium, Low)
i. Email Ö
ii. Chat Ö
iii. Games
iv. Internet browsing Ö
v. Word processing, Spreadsheets, PowerPoint Ö
vi. Voice over IP
vii. Webcam
viii. Movies
ix. Other: Photograph
In this center information services are very poor. People come there mostly for taking photograph by digital camera in short time and learning computer.
23. How popular are the following Internet uses? (High, Medium, Low)
i. Blogs
ii. Social networking sites
iii. E-government servicesÖ
iv. EducationÖ
v. Specialized databases (jobs, health, agriculture) Ö
vi. Remittances, banking
vii. Other : Photo, Video Editing, Scanning, Printing
The charge of photo is 40 taka/ album copy and 40tk/3copy passport size photo. The charge of video editing is 300tk, the charge of scanning is 2-3tk/page and the charge of printing is 10-15tk/page.
24. How people learn the computer uses?
i. Training classes (MS Office, Email, Adobe Photoshop, Elastrator, Multimedia) Ö
ii. Help from a staff personÖ
iii. Other
25. Can users download and install programs onto computers?
If so, describe
Users can not download and install programs onto computers because they do not know to download.
26. Can users download content (music, movies, etc.)?
If so, describe
Users can not download because they do not know to download. Some times they come for watching movie in Bengali in PC by TV Card.
27. Can users create content? (Web pages, music, video, etc.)
If so, describe
No they can not create content.
28. What other rules and regulations are present at this site (e.g.
Content filters? Sites that are not allowed (e.g. social networking sites like Face book)? Other activities? Are these regulations posted?
There are no bars but the users do no interested to the centre for internet using. Most of them come there only for taking photograph through digital camera and watching Bengali movie by using TV card.